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our plan
2028-2033

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Fueling Growth

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lower bills

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Cleaner energy

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99.99%

Top Class Service

Availability at 99.99%, best-ever customer service at 90.4%, and asset health at [x]%.

8.7

Trusted Power

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10

Delivering Our Plan

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A SIGNIFICANT OPPORTUNITY AND A LASTING COMMITMENT

As well as driving growth, our investment will strengthen energy security through the expansion and modernisation of our network to enable the connection of more home-grown, low-carbon power and reduced reliance on imported energy. In tandem, our customers will be able to satisfy their own electrification ambitions, as we expand network capacity to enable the connection of low-carbon technologies and electrification of homes.

Phil Jones, CEO

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Our Commitments

Each of our ten commitments sets out the outcomes that we commit to deliver for our customers to drive improvement across operational performance, strengthen the service provided for all customers, and drive growth across our region.

Enable faster and easier connections to the network

We’re future-proofing our network, enabling faster and easier connections, unlocking additional capacity, improving investment decisions, reducing long-term energy bills and minimising customer disruption through innovation and collaboration.

01 Investing in the energy transition

Deliver a safer, more reliable network for every customer

We’re future-proofing our network, enabling faster and easier connections, unlocking additional capacity, improving investment decisions, reducing long-term energy bills and minimising customer disruption through innovation and collaboration.

02 Reliable networks

Reduce the cost of connecting to our network

We’re future-proofing our network, enabling faster and easier connections, unlocking additional capacity, improving investment decisions, reducing long-term energy bills and minimising customer disruption through innovation and collaboration.

03 Connections
Explore our Commitments

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PLAN HIGHLIGHTS

80 %

Deploying targeted customer support during storms, with 80% of customers supported during interruptions exceeding 4hrs between 7am-10pm.

99.9 %

Keeping electricity flowing with best-ever network availability across our region.

24 /7

Dedicated teams power ahead around the clock to keep you and your community connected.

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Download Business Plan