Our
Commitments

Delivery areas

15

Delivery areas

Benefits unlocked

xx

Benefits unlocked

enabling key deliverables

21

enabling key deliverables

Measures of success

144

Measures of success

Core deliverables

67

Core deliverables

Target outcomes

21

Target outcomes

PLACING OUR CUSTOMERS AT THE HEART OF EVERYTHING WE DO

Each of our ten commitments sets out the outcomes that we commit to deliver for our customers to drive improvement across operational performance, strengthen the service provided for all customers, and drive growth across our region.

Reinforcing the network is essential to supporting economic growth, while strengthening long-term energy security. Customers benefit from a network that is ready for rising demand, reducing delays for new homes, businesses and critical infrastructure.

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Explore this Commitment

Reinforcing the network is essential to supporting economic growth, while strengthening long-term energy security. Customers benefit from a network that is ready for rising demand, reducing delays for new homes, businesses and critical infrastructure.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis.

commitment-image-2

Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit.

Explore this Commitment

Reinforcing the network is essential to supporting economic growth, while strengthening long-term energy security. Customers benefit from a network that is ready for rising demand, reducing delays for new homes, businesses and critical infrastructure.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis.

commitment-image-2

Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit.

Explore this Commitment

Reinforcing the network is essential to supporting economic growth, while strengthening long-term energy security. Customers benefit from a network that is ready for rising demand, reducing delays for new homes, businesses and critical infrastructure.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis.

commitment-image-2

Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit.

Explore this Commitment

Reinforcing the network is essential to supporting economic growth, while strengthening long-term energy security. Customers benefit from a network that is ready for rising demand, reducing delays for new homes, businesses and critical infrastructure.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis.

commitment-image-2

Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit.

Explore this Commitment

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commitment-image-2

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Explore this Commitment

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OUR APPROACH TO DELIVERING COMMITMENTS

Our commitments are built upon core and enabling delivery areas. Each area includes:

  • Clear benefits that are a priority for our customers, which we commit to delivering and will stand the test of time.
  • Key deliverables in our plan that unlock the benefit, and will be tailored in period to adapt to customer needs and priorities.
  • Indicators that will measure our success in unlocking the benefit and making it happen.

Within each commitment, there are core and enabling delivery areas:

Core delivery area which is fundamental to delivering the outcome.

Benefits

key Deliverables

Making it happen

Enabling delivery area which enables the smarter delivery of the outcome.

Benefits

key Deliverables

Target outcom

Want to find out more?

All delivery areas map to one of our 24 plan annexes, where you can find even more detail on how these key deliverables feed into ourstrategic across the business.

Download the full plan

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Download Business Plan